Privacy policy

Privacy Policy

593 Origins

Last updated: August 2026

1. Introduction

At 593 Origins, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and what your rights are as a user of our website.

By using our site or making a purchase, you consent to the processing of your data in accordance with this Privacy Policy.

2. Data Controller

The processing of personal data collected through this website is the responsibility of:

  • NEOTROPICAECUADOR S.A.S.

  • RUC: 1793219923001

  • Address: Urbanización La Colina, Calles Loja y Cotopaxi, Lote 256, Sangolquí, Cantón Rumiñahui, Provincia de Pichincha, Ecuador

  • Email: hello@593origins.com

  • Phone: +593 96 133 7885

3. Information We Collect

We may collect different types of information, including:

  • Identification Information: First name, last name, shipping address, billing address, country, phone number, email address.

  • Purchase Information: Purchased products, order history, purchase value, shipping method, order status.

  • Technical Information: When you visit our site, we may automatically collect information such as IP address, browser type, operating system, language, time zone, device used, pages visited, browsing time, and products viewed.

  • Marketing Information: If you choose to subscribe to our newsletter, we may store your email address, communication preferences, and campaign interaction history.

4. How We Use Your Information

We use your data to:

  • process orders;

  • manage payments;

  • issue invoices;

  • coordinate shipments;

  • answer inquiries;

  • provide support;

  • prevent fraud;

  • improve our products;

  • improve site functionality;

  • send commercial information when consent exists.

We will never use your data for purposes incompatible with those for which they were collected.

5. Legal Basis for Processing

We process personal data only when there is a legal basis allowing it, including:

  • performance of a sales contract;

  • compliance with legal obligations;

  • legitimate interest related to the operation of the website;

  • user consent when required.

6. Sharing of Information

To operate our ecommerce store, we may share strictly necessary information with providers involved in the provision of our services.

These may include:

  • Shopify (ecommerce platform);

  • payment gateway provider;

  • transportation and courier companies;

  • web hosting providers;

  • analytics services;

  • email marketing platforms;

  • competent authorities when there is a legal obligation.

593 Origins does not sell or commercialize its customers' personal data.

7. Information Security

We implement reasonable technical and organizational measures to protect personal information against loss, unauthorized access, alteration, or undue disclosure.

However, no electronic transmission or storage system can guarantee absolute security.

8. Data Retention

We will retain information only for as long as necessary to:

  • comply with legal obligations;

  • manage the commercial relationship;

  • resolve claims;

  • maintain accounting and tax records;

  • improve our services.

Once the corresponding purpose has been fulfilled, the data will be deleted or anonymized in accordance with applicable regulations.

9. User Rights

Depending on applicable legislation, you may exercise the following rights:

  • access your data;

  • rectify them;

  • update them;

  • request their deletion;

  • limit their processing;

  • withdraw consent when applicable;

  • object to processing when legally appropriate.

Requests may be made by writing to: 📧 hello@593origins.com

10. Commercial Communications

We will only send commercial communications when:

  • the user has voluntarily subscribed;

  • a prior commercial relationship exists in accordance with applicable legislation.

At any time, you can unsubscribe using the link included in our emails or by writing to us.

11. Minors

Our website is not directed at minors.

We do not deliberately collect personal information from individuals who lack legal capacity to contract.

If we detect that information has been collected from a minor without proper authorization, we will proceed to delete it within a reasonable timeframe.

12. External Links

Our site may contain links to third-party websites.

593 Origins is not responsible for the privacy policies or content of such sites.

We recommend reviewing their respective policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy when necessary to reflect legal, technological, or commercial changes.

The current version will always be available on this website and will indicate the date of its last update.

14. Contact

If you have questions about this Privacy Policy or the processing of your personal data, you can contact us.

  • 593 Origins — Operated by NEOTROPICAECUADOR S.A.S.

  • Email: hello@593origins.com

  • Phone: +593 96 133 7885